Shipping policy

Last updated: July 2026

Order Processing & Fulfillment

Orders are typically processed within 1–3 business days.

Ajax security kits are not drop-shipped. Hardware is received at our Kent, Washington facility, configured by hand — hub set up, firmware updated, sensors paired — and then shipped to you. That adds a step, and it is the step you are paying for.

Individual components and accessories may ship directly from the manufacturer's distribution center. Processing and delivery timelines vary by product and manufacturer lead time.

You will receive an email confirmation when your order is placed and a shipping notification with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Shipping carriers and delivery speeds vary by product and manufacturer. Typical delivery estimates after processing:

Standard Shipping: 5–10 business days
Expedited Shipping: 2–5 business days (where available)

Estimated delivery times are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control. We will notify you of any significant delays as soon as we become aware of them.

Shipping Area

We ship to addresses within the United States, including Alaska and Hawaii. Some products may have shipping restrictions based on manufacturer distribution policies. If your order cannot be shipped to your location, we will notify you promptly.

International shipping is not available at this time.

Shipping Costs

Shipping costs are calculated at checkout based on the items in your cart, shipping method, and delivery address. Free shipping promotions may be available on select products or orders — any active promotions will be displayed on the product page or at checkout.

Return shipping is always free. If you return hardware within 30 days, we send a prepaid label at no cost to you. See our Return and Refund Policy.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package directly through the carrier's website. If you have not received a shipping confirmation within 5 business days of placing your order, please contact us.

Lost or Damaged in Transit

If your package is lost in transit, contact us and we will work with the shipping carrier to locate your package or arrange a replacement.

If your package arrives damaged, it is covered by our 30-day return policy — contact us and we will make it right, by replacement or refund, your choice. Photos of the packaging and damage help us pursue the carrier claim, but they are not a condition of your refund. Documenting the damage before opening is helpful where possible.

Professional Installation Orders

Professional installation is quoted per project and is not sold through the cart. If your project includes installation, equipment is delivered to our Kent facility and brought on-site by our team on your scheduled date — you do not need to receive a separate delivery.

Call (425) 954-6003 or email sales@rivastechgroup.com to scope a project.