Contact Rivas Technology Group. How do I contact Rivas Technology Group? Phone (425) 954-6003 or email sales@rivastechgroup.com. Address 415 Railroad Ave S, Kent, WA 98032. Business hours Monday through Friday, 8AM to 5PM Pacific. Rivas Technology Group is a custom technology integrator, an Ajax Systems Certified Dealer and Control4 Gold Dealer, shipping nationwide to all 50 states. WA Contractor License RIVASGL799DR. How do I get technical support? Support is open to every customer, whether the system was self-installed or installed by us, at no charge. Go to rivastechgroup.com/support to ask ROMAN, the Rivas Technology Group AI support assistant, which resolves most Ajax issues in minutes at any hour, or open a support ticket and the team follows up Monday through Friday, 8AM to 5PM Pacific. Where do you install? Professional installation is available across the South Sound and Greater Seattle starting at $390. The primary service area is within 20 miles of Kent, Washington. Beyond that a mobilization fee applies: $150 for 20 to 35 miles, $250 for 35 to 50 miles, and 50 or more miles quoted individually. Do you offer emergency service? No. Rivas Technology Group provides service during standard business hours only. What is the return policy? Returns are accepted on all hardware within 30 days of delivery, installed or not, for a full refund including the $195 pre-configuration fee, with return shipping paid by Rivas Technology Group and no restocking fee. Do you charge for estimates? No. Project estimates, product recommendations, and compatibility checks are free. Independent consulting engagements and written system design packages are separate paid services. Contact sales@rivastechgroup.com or (425) 954-6003.
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We design and install these systems for a living. Ask us anything before you buy — and after. We would rather spend ten minutes on the phone than have you guess.
ROMAN knows the Ajax platform — hub, sensors, alerts, arming and disarming — and resolves most issues in minutes. No callback, no wait, no hold music. It is in beta and can occasionally get things wrong. When it does, or when you would rather not bother, open a ticket and a real person follows up Mon–Fri, 8AM–5PM Pacific — with the full conversation attached so you never repeat yourself.
Self-installed in Ohio or professionally installed in Kent — same team, same channel, no charge. We configured your hub before it shipped. We are not going to pretend we do not know it.
Which kit fits a 2-bedroom apartment? Will this sensor work with the hub you already own? What would a real system for this house cost? Ask. There is no charge and no catch, and we will tell you honestly if the answer is a smaller kit — or nothing at all.
Professional Installation — From $390
Kits are built to self-install and most are done in about an hour. If you would rather we handled it, installation starts at $390 across the South Sound and Greater Seattle. There is no install SKU in the cart — every job is quoted to the property. Our primary service area is within 20 miles of Kent; beyond that a mobilization fee applies:
Distance from Kent, WA
Travel Fee
Within 20 miles
Included
20–35 miles
$150
35–50 miles
$250
50+ miles
Quoted
Designed Systems & Consulting
A written system specification, an independent bid review, or a full design engagement for a whole property is a different animal from a product question — and it is a paid service. Tell us what you are trying to do and we will point you at the right one. See Service Pricing & Policies for the full rate card.
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We respond within one business day. If it is a technical issue with a system you already own, support is faster.
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Rivas Technology Group
Ajax Systems Certified Dealer · Control4 Gold Dealer · 415 Railroad Ave S, Kent, WA 98032 · Ships nationwide to all 50 states · Professional installation available in Western Washington · WA Contractor Lic. RIVASGL799DR
Ajax Certified Control4 Gold Support For Everyone 30-Day Returns
