Contact information

Last updated: July 2026

Contact Information

Rivas Technology Group
415 Railroad Ave S, Kent, WA 98032

When to Contact Us

Before purchasing: Compatibility questions, product recommendations, installation availability, and pricing inquiries.

After purchasing: Order status, shipping updates, returns, defective or damaged product claims, remote setup assistance, subscription changes or cancellations, and technical support.

Response Times

Phone: Immediate during business hours (Mon–Fri, 9 AM – 5 PM Pacific). Calls outside business hours can leave a voicemail and will be returned the next business day.

Email & contact form: We aim to respond to all inquiries within one business day.

About Rivas Technology Group

Rivas Technology Group is a custom technology integrator based in Kent, Washington — an Ajax Systems Certified Dealer and Control4 Gold Dealer specializing in smart home security, automation, networking, and AV. Our online store is a curated selection of the equipment we specify and install ourselves.

We serve customers nationwide through the store. On-site installation and service are available across the South Sound and Greater Seattle, with our primary service area within 20 miles of Kent, WA — a mobilization fee applies beyond that. WA Contractor Lic. RIVASGL799DR.

Not Sure What You Need?

Ask before you buy. Product recommendations, compatibility checks, and project estimates are always free — we would rather spend ten minutes on the phone than process a return, and we will tell you honestly if the answer is a smaller kit.