Policy 01

Returns & Exchanges

All sales are final. Because our products are specialty, curated, and often special-order components, we do not accept returns for:

• Buyer's remorse
• Incorrect product selection
• Compatibility issues
• Change of plans
• Installation scheduling conflicts

Policy 02

Defective Products

If a product arrives defective or fails under manufacturer warranty:

• You must notify us within 7 days of delivery for DOA (dead on arrival) claims.
• Warranty claims after 7 days are handled under the manufacturer's warranty policy.
• Defective products will be replaced with the same model once verified.
• We do not offer refunds for defective items — replacement only.

All warranty replacements require original packaging and proof of purchase.

Policy 03

Special Order Items

Many products sold through our store are ordered specifically for each customer. Special order items cannot be canceled, returned, or refunded once processed.

Policy 04

Professional Installation

Certain products require professional installation and configuration for proper operation and warranty compliance.

• Professional installation is available within 25 miles of Kent, WA.
• Products purchased without professional installation may have limited technical support.

Policy 05

Monitoring Services

• Monitoring services are billed month-to-month unless otherwise stated.
• Monitoring fees are non-refundable once service is activated.

Policy 06

Shipping

Shipping timelines vary depending on product availability and manufacturer lead times. Estimated shipping times are not guaranteed.

We will notify you of any significant delays as soon as we are made aware of them.